Warranty & Repairs

Firmware Updates

• What NOT to do during an update
• How to update via mobile app (iOS / Android)
• Why update your firmware

Spare Parts

• How often should straps and pads be replaced
• Warning about third-party parts
• How to buy genuine spare parts

Repairs & RMA Process

• Who pays for shipping (to us / back to you)
• Step-by-step to submit a repair request (app / phone / form)
• How to tell if your device needs repair

Warranty Policy

• How to check your remaining warranty period
• What voids the warranty (water damage, drops, disassembly)
• Wear-and-tear items (battery, straps, pads) – what's covered
• Frame and electronics warranty length & coverage