Actions that void the warranty
| Action | Why it voids |
| Water damage | Submersion, heavy rain, or liquid ingress – IP54 is splash-resistant only |
| Drops or impacts | Physical damage from accidents, falls, or shipping (without carrier proof) |
| Unauthorized disassembly | Opening the device or attempting repair yourself |
| Unauthorized modifications | Changing hardware, firmware, or using non-original parts |
| Improper storage | Extreme heat, cold, or moisture damage |
| Commercial use | Personal use only – industrial/commercial use voids coverage |
| Missing proof of purchase | No valid receipt from an authorized channel |
Quick checklist – will my claim be denied?
| Situation | Covered? |
| Device got wet in the rain | ❌ No |
| Dropped on concrete | ❌ No |
| You opened the control box | ❌ No |
| Used a third-party charger | ❌ No |
| Left in hot car, battery swollen | ❌ No |
| Manufacturing defect (motor fails) | ✅ Yes |
| Battery won't charge (no damage) | ✅ Yes (within 12 months) |
What does NOT void the warranty
| Action | Still covered? |
| Normal strap/pad wear | ✅ Yes (but those parts aren't warrantied) |
| Following cleaning guides | ✅ Yes |
| Battery capacity loss over time | ⚠️ Normal degradation excluded |
Important reminder
If you're unsure whether an action voids your warranty – ask support first. Unauthorized repairs or modifications are the #1 reason claims are denied.
