It depends on whether your claim is covered under warranty.
Shipping cost summary
| Scenario | Shipping to us | Return shipping to you |
| Warranty-covered repair | You pay upfront → reimbursed | Ascentiz pays |
| Non-warranty repair | You pay | You pay |
| Shipping damage (with carrier proof) | Ascentiz pays | Ascentiz pays |
| Incorrect product received | Ascentiz pays | Ascentiz pays |
Warranty-approved claims
| Cost | Who pays |
| Initial shipping to service center | You pay (then reimbursed after claim approved) |
| Return shipping to you | Ascentiz pays |
Reimbursement requires valid proof of purchase and approved RMA.
Non-warranty claims
| Cost | Who pays |
| Initial shipping to service center | You pay |
| Return shipping to you | You pay |
| Repair parts and labor | You pay |
Examples: Water damage, drops, unauthorized disassembly, normal wear and tear.
No defect found
| Situation | Who pays shipping both ways |
| Device tested, no issue found | You pay (no reimbursement) |
Always troubleshoot with support first – many issues can be resolved without shipping.
Important rules
| Rule | Why |
| Never ship without RMA approval | Unauthorized returns may be lost – sender assumes liability |
| Keep tracking number | Proof of shipment |
| Use original packaging | Damage during return shipping may affect coverage |
Quick reference card
| Your situation | You pay to send? | Ascentiz pays return? |
| Warranty-covered defect | ✅ Yes (reimbursed) | ✅ Yes |
| Non-warranty issue (water, drop) | ✅ Yes | ❌ No |
| No defect found | ✅ Yes | ❌ No |
| Shipping damage (proof provided) | ❌ No | ✅ Yes |
| Wrong item received | ❌ No | ✅ Yes |