Follow these steps to get your device repaired. Always start with support – do not ship anything without approval.
Step 1: Contact support
| Method | How to reach us |
| Web form | https://ascentizexo.com – Support page |
| service@ascentizexo.com | |
| Phone | Check website for local support number |
Have this ready: Serial number, proof of purchase, description of issue, photo/video (if possible).
Step 2: Preliminary troubleshooting
Support will guide you through basic checks:
- Power cycle the device
- Check strap fit and battery level
- Test in different modes
Many issues are resolved remotely – no need to ship anything.
Step 3: Get approval & complete warranty request form
If the issue persists:
| Action | What happens |
| Support sends you a warranty request form | Fill online with your details |
| You receive RMA authorization | Do not ship without this |
Unauthorized returns may be lost – you assume liability.
Step 4: Ship to service center
| Step | Instruction |
| 1 | Use original packaging (or equivalent protection) |
| 2 | Include RMA number on package |
| 3 | Ship to address provided by support |
| 4 | Keep tracking number |
You pay initial shipping. Reimbursed if claim is warranty-approved.
Step 5: Repair & return
| What happens | Timeline |
| Device received and inspected | 1–3 business days |
| Repair or replacement completed | Typically within 30 business days |
| Return shipping | Ascentiz covers (for warranty claims) |
You will receive tracking info when device ships back.
Quick summary
| Step | Action |
| 1 | Contact support (web/email/phone) |
| 2 | Follow troubleshooting |
| 3 | Get RMA approval – fill form |
| 4 | Ship to service center (with RMA number) |
| 5 | Device repaired and returned |
What NOT to do
| Don't | Why |
| Ship without RMA approval | Unauthorized returns may be lost |
| Open or repair yourself | Voids warranty |
| Use third-party chargers/parts | May cause more damage |