Always use genuine Ascentiz parts – third-party parts may damage your device and void the warranty.
Available spare parts
| Part | Common reasons to replace |
| Battery | End of life, reduced runtime, swelling |
| Straps | Fraying, velcro worn out |
| Pads | Flattened, torn, odor won't wash out |
| Charger + Cable | Lost, damaged, or not working |
| Charging port cover | Lost or torn |
Straps and pads are not covered under warranty – purchase replacements as needed.
Where to buy
| Channel | How to order |
| Ascentiz official website | Visit the Spare Parts section |
| Customer support | Email service@ascentizexo.com with part name |
| Authorized distributor | Check website for local dealers |
Only buy from official or authorized channels – counterfeit parts are not safe.
How to identify the correct part
| Step | Action |
| 1 | Check your device model (Exo-Belt / H Module / K Module) |
| 2 | Look at the part for any label or number |
| 3 | Take a photo of the worn part |
| 4 | Contact support with photo and model – they will confirm the right part |
When in doubt, ask support. Wrong parts may not fit or function correctly.
Pricing & shipping
| Question | Answer |
| How much do parts cost? | Check website or ask support |
| Shipping cost? | Customer pays (not covered by warranty) |
| International shipping? | Yes – rates vary by region |
Order multiple parts at once to save on shipping.
What NOT to buy
| Avoid | Why |
| Third-party batteries | No BMS protection – fire risk |
| Generic straps/pads | May not fit, could slip or cause injury |
| Non-PD chargers | May damage battery or charge slowly |
Using non-genuine parts voids your warranty.
Quick summary
| Question | Answer |
| Where to buy? | Ascentiz website or support email |
| Can I buy straps/pads? | ✅ Yes – wear items |
| Do I need proof of purchase? | No for parts (yes for warranty claims) |
| Will third-party parts void warranty? | ✅ Yes |
| How to know which part I need? | Contact support with photo |