Quick steps
| Step | Action |
| 1 | Find your original proof of purchase (receipt or invoice) |
| 2 | Locate the delivery date on the document |
| 3 | Add the warranty period (12 months for frame/battery, 6 months for accessories) |
| 4 | Compare with today's date |
Warranty periods by component
| Component | Warranty period |
| Exoskeleton (frame, motors, electronics) | 12 months |
| Battery | 12 months (excludes normal degradation) |
| Charger, cable, harness, WildFlex Kit | 6 months |
| Straps, pads | Not covered (wear items) |
How to get official confirmation
| Method | What to do |
| Email support | Send your serial number and proof of purchase to service@ascentizexo.com |
| Online request | Submit via our official support page |
Support can tell you exactly how many days remain based on our records.
Where to find your serial number
| Location | What to look for |
| Exoskeleton frame | Label on Exo-Belt, H Module, or K Module |
| Battery | Label on battery casing |
| Original packaging | Box label |
Keep your serial number handy – it speeds up all warranty requests.
Quick summary
| Question | Answer |
| When does warranty start? | Delivery date |
| How long for frame/battery? | 12 months |
| How to check myself? | Compare delivery date + 12 months vs today |
| How to get official answer? | Contact support with serial number |
