How long it takes
| Stage | Timeframe |
| Return shipped to us | Varies by carrier |
| Inspection | Upon receipt |
| Refund processed | Within 14 business days after inspection |
| Refund appears | 5–10 business days after processing (depends on your bank) |
Total time: Typically 2–4 weeks from when you ship the return.
Refund method
| Original payment | Refund goes to |
| Credit / Debit card | Same card |
| PayPal | Same PayPal account |
| Installment plan (Klarna, etc.) | Same payment provider |
You will receive an email notification when the refund is issued.
What affects refund speed
| Factor | Impact |
| Inspection finds no defect | May delay refund while fees are calculated |
| Missing accessories or packaging | May cause deduction – needs review |
| Your bank processing time | Adds 3–7 days after we issue refund |
If you don't see refund after 14 business days from inspection – contact service@ascentizexo.com.
Quick summary
| Question | Answer |
| When does refund process start? | After we receive and inspect your return |
| How long is inspection? | Upon receipt – typically 2–5 business days |
| Refund processing time? | Within 14 business days after inspection |
| When will I see the money? | 5–10 business days later (depends on bank) |
| Will I get notified? | ✅ Yes – email confirmation when refund is issued |