Step 1: Submit your return request
| Method | Action |
| Send to service@ascentizexo.com | |
| Subject line | [RETURN REQUEST] + Your Order Number |
| Include | Proof of purchase, reason for return |
You have 14 calendar days from delivery to request a return.
Step 2: Wait for authorization
| What happens | Timeline |
| Support reviews your request | Within 2 business days |
| You receive return instructions | If approved |
| Return shipping label provided | Included in instructions |
Do not ship the product until you receive authorization and a return label.
Step 3: Package and ship
| Step | Action |
| 1 | Use original packaging (or equivalent protection) |
| 2 | Include all accessories, cables, manuals |
| 3 | Attach provided return shipping label |
| 4 | Ship to address based on your region |
| Region | Return address |
| North America | 611 Reyes Dr, Walnut, CA 91789, USA |
| Other regions | Contact support before shipping |
Keep your tracking number – proof of return shipment.
What happens next
| Step | Details |
| Inspection | Upon receipt at our warehouse |
| Refund processed | Within 14 business days after inspection |
| Refund issued | To original payment method |
You will receive email confirmation when your refund is issued.
Quick summary
| Question | Answer |
| How to start a return? | Email service@ascentizexo.com |
| Time limit? | 14 days from delivery |
| Can I ship without authorization? | ❌ No – unauthorized returns may be lost |
| Who pays return shipping? | Ascentiz if our error (defect/wrong item); you pay otherwise |
| Refund timeline? | Within 14 business days after inspection |