Full refund conditions
| Condition | Requirements |
| Critical failure / defect | Manufacturing defect or functionality issue verified by Ascentiz |
| Significant transit damage | Carrier-issued proof of damage provided |
Refund issued to original payment method after inspection (typically 5–10 business days).
What you must do
| Step | Action |
| 1 | Request within 3 calendar days of delivery |
| 2 | Email service@ascentizexo.com with “[RETURN REQUEST] + Order Number” |
| 3 | Include proof of purchase and reason for return |
| 4 | Wait for authorization – do not ship without approval |
| 5 | Use provided return label and original packaging |
What is NOT a full refund
| Situation | Outcome |
| Change of mind | Customer pays return shipping + restocking fee |
| No defect found | Customer pays all shipping costs |
| Return after 3 days | Not accepted |
| Missing accessories or shows use | Not accepted |
| User-caused damage (drop, liquid) | Not accepted |
Ascentiz covers return costs only if the issue is our error (wrong or defective item).
Quick summary
| Question | Answer |
| How long to request return? | Within 3 days of delivery |
| Who pays return shipping for defect? | Ascentiz pays |
| Who pays for change of mind? | You pay |
| Refund timeline? | 5–10 business days after inspection |