Ascentiz
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Activity overview
Latest activity by Ascentiz-
Ascentiz created an article,
App Error Codes
CodeTitleDescriptionTipsE001Joint Module Communication AlarmLeft hip module CAN communication abnormality – device unable to communicate with left hip module.1. Check module installation/identifica...
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Ascentiz created an article,
Control box LED error & status guide
Normal status – what you want to seeStatusLED behaviorPaused5 LEDs breathe‑flash yellow (2s cycle)Mode – EaseGreen (solid)Mode – ACCBlue (solid)Mode – TrainOrange (solid) Alarms & errors – what to ...
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Ascentiz created an article,
Safety Guide
Read this guide before your first use. Your safety depends on proper fitting, understanding the device limits, and following these precautions.1. Before You Start – Fitting & Preparation Step...
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Ascentiz created an article,
Quick Guide
Read the manual + watch the videos + use the app for the best start.Before first use Item What to do Manual Read the illustrated step‑by‑step guide carefully App Scan the QR code inside t...
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Ascentiz created an article,
Battery use
Battery button functionsActionWhat happensTouch the button (tap)Indicator lights show remaining battery levelPress and hold for 2 secondsIndicator lights flash twice → battery switches to Power Ban...
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Ascentiz created an article,
Distributor / reseller applications
Who we're looking forTypeExamplesDistributorsRegional logistics, B2B sales, warehouse operationsResellersOnline stores, fitness equipment retailers, medical device suppliersRehabilitation clinicsPh...
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Ascentiz created an article,
Press / media reviews
What we offerRequest typeWe can provideProduct for reviewLoan or review unit (subject to approval)Technical specsDetailed product informationExecutive interviewTalk with our teamPress images / vide...
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Ascentiz created an article,
Email support
When to use emailBest forWhyDetailed issuesExplain fullyPhotos / videosAttach evidenceWarranty claimsInclude serial number + proof of purchaseReturn requestsUse subject line: [RETURN REQUEST] + Ord...
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Ascentiz created an article,
Live chat
When to use live chatBest forResponseQuick questionsWithin minutesOrder statusReal‑timeTroubleshootingInstant guidanceWarranty / return issuesFastest pathFor complex issues, email may be better (al...
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Ascentiz created an article,
Quick Answers
How long does a full charge last?Up to 31 miles (50 km) or 10 hours with dual batteries. Actual runtime depends on mode, intensity, and terrain. Can I take it on a plane?Yes. Battery is 75.6Wh – un...