Who pays what
| Cost | Who pays |
| Product price | You |
| Shipping cost | You |
| Customs duties, import taxes, fees | You |
| Carrier handling fees | You (if charged) |
These fees are collected by your local carrier or customs authority – not by Ascentiz.
What to expect
| Question | Answer |
| When do I pay? | Upon delivery – carrier collects before releasing package |
| How much will it be? | Varies by country – check with local customs |
| Can I estimate fees? | Use online duty calculator or ask local customs |
| What if I refuse to pay? | Package may be abandoned – no refund issued |
We declare accurate product values on shipping documents as required by law.
Your responsibilities
| Responsibility | Why |
| Check import rules before ordering | Some countries restrict exoskeleton imports |
| Pay duties and taxes | Required for customs clearance |
| Provide accurate contact info | Carrier needs to reach you for payment |
If you refuse delivery due to unexpected fees – you will not receive a refund for the product or shipping.
Countries with typical import fees
| Region | Likely to pay customs? |
| United States | Yes |
| Canada | Yes – GST/HST + possible duties |
| Europe | Yes – VAT + possible duties |
| Australia | Yes – GST on orders over certain value |
| Asia Pacific | Varies by country |
Check before you buy – every country has different rules.
Quick summary
| Question | Answer |
| Does Ascentiz pay customs? | ❌ No |
| Do I pay customs? | ✅ Yes – you are responsible |
| When do I pay? | At delivery (carrier collects) |
| What if I don't pay? | Package abandoned – no refund |