Tracking methods
| Method | How to access |
| Email confirmation | Tracking number sent after shipment |
| Order Details page | Log into your account on our website |
| Website footer | Click "Order Tracking" link |
Tracking activates within 48 hours of shipment – carriers need time to scan packages into their system.
Tracking information you'll see
| Information | Notes |
| Current status | In transit, out for delivery, delivered |
| Location | Last scan location |
| Estimated delivery | Provided by carrier – not guaranteed |
Tracking updates may be delayed – carriers sometimes miss scans or have system delays.
What to do if tracking isn't updating
| Situation | Action |
| No update for 3–5 days | Carrier may have missed a scan – wait 48 more hours |
| Tracking shows "label created" for >1 week | Contact support |
| Package marked "delivered" but not received | Check with neighbors. Contact support within 2 days. |
Carrier delays happen – weather, customs, or high volume can affect timing.
Need help?
| Contact | Details |
| service@ascentizexo.com | |
| Hours | Monday–Friday, 9:00 AM – 5:00 PM UTC+8 |
Include your order number for faster assistance.
Quick summary
| Question | Answer |
| When will I get tracking? | After shipment – within 48 hours to activate |
| Where to track? | Email, Order Details page, or website link |
| What if tracking doesn't move? | Wait 48 hours, then contact support |
| What if marked delivered but not received? | Contact support within 2 days |