Ascentiz
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Recent activity by Ascentiz-
Quick Guide
Read the manual + watch the videos + use the app for the best start.Before first useItemWhat to doManualRead the illustrated step‑by‑step guide carefullyAppScan the QR code inside the packaging – d...
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Battery use
Battery button functionsActionWhat happensTouch the button (tap)Indicator lights show remaining battery levelPress and hold for 2 secondsIndicator lights flash twice → battery switches to Power Ban...
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Distributor / reseller applications
Who we're looking forTypeExamplesDistributorsRegional logistics, B2B sales, warehouse operationsResellersOnline stores, fitness equipment retailers, medical device suppliersRehabilitation clinicsPh...
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Press / media reviews
What we offerRequest typeWe can provideProduct for reviewLoan or review unit (subject to approval)Technical specsDetailed product informationExecutive interviewTalk with our teamPress images / vide...
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Email support
When to use emailBest forWhyDetailed issuesExplain fullyPhotos / videosAttach evidenceWarranty claimsInclude serial number + proof of purchaseReturn requestsUse subject line: [RETURN REQUEST] + Ord...
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Live chat
When to use live chatBest forResponseQuick questionsWithin minutesOrder statusReal‑timeTroubleshootingInstant guidanceWarranty / return issuesFastest pathFor complex issues, email may be better (al...
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FAQ
How long does a full charge last?Up to 31 miles (50 km) or 10 hours with dual batteries. Actual runtime depends on mode, intensity, and terrain. Can I take it on a plane?Yes. Battery is 75.6Wh – un...
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Refund processing time
How long it takesStageTimeframeReturn shipped to usVaries by carrierInspectionUpon receiptRefund processedWithin 14 business days after inspectionRefund appears5–10 business days after processing (...