How long does a full charge last?
Up to 31 miles (50 km) or 10 hours with dual batteries. Actual runtime depends on mode, intensity, and terrain.
Can I take it on a plane?
Yes. Battery is 75.6Wh – under the 100Wh airline limit. Carry-on only. Never in checked luggage.
Does the exoskeleton prevent falls?
No. The exoskeleton assists walking but does not prevent falls. Use handrails for first sessions.
Can I use it in the rain?
IP54 rated – sweat and light drizzle are fine. Heavy rain, submersion, and showers are NOT safe.
What is the weight and height limit?
Height: 5'1" – 6'6" (155–198 cm)
Weight: Under 265 lbs (120 kg)
Can two people share one exoskeleton?
Yes – fully adjustable. Each user must re‑adjust straps to their own size before use.
How do I know if straps are too tight or too loose?
Too tight: Numbness, sharp pain, or deep skin marks
Too loose: Device feels weak, slips down, or LED stays yellow
Just right: 2 fingers at waist, 1 finger at thigh
What voids the warranty?
Water damage (submersion, heavy rain)
Drops or impacts
Unauthorized disassembly or modification
Using third‑party chargers or parts
Commercial use
How do I update the firmware?
Open the Ascentiz app → Settings → Firmware Update. Do not power off or wear the device during update (3–7 minutes).
What is your return policy?
14 days from delivery. Full refund for defects, transit damage (with carrier proof), or unopened/unused products. Change‑of‑mind returns are accepted but customer pays return shipping + restocking fee.
Materials
The Pro uses standard materials, including Carbon Fiber Reinforced Polymer and Aluminium Alloy.
The Ultra features enhanced materials: Toray T700 PAN-Based Carbon Fiber and AMS 4928 Titanium Alloy, making it lighter and more durable than the Pro.
Core & Open-Source Support
The Ultra is equipped with a more advanced MCU core processor and offers an open-source SDK. This allows developers and third parties to build custom features and expand functionality.
You can also refer to this article for more comparison: Ascentiz Pro vs Ultra: Difference Explained
What is the difference between the Hip Kit and the Knee Kit?
Hip Kit – Designed for speed and power. It powers your hips, boosts acceleration, and reduces leg strain. Ideal for running, cycling, and hiking.
Knee Kit – Provides stability and joint protection. It reduces fatigue, joint pressure, and wear during long treks, climbs, and heavy-load activities.
You can also refer to this article for more comparison: Ascentiz Hip and Knee Kit Comparison
How can I access the user manual?
A printed quick-start guide is included in the box. For the full digital manual, additional language options, or the latest updated version, please visit our Help Center.
Can Ascentiz exoskeleton be used for medical purposes?
The Ascentiz exoskeleton is not a medical device. Users are responsible for using the product only for its intended purpose.
Ascentiz assumes no liability for any damages, injuries, or other consequences resulting from the use of this product for medical purposes or in any unintended manner.