Ascentiz
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Activity overview
Latest activity by Ascentiz-
Ascentiz created an article,
Battery use
Battery button functionsActionWhat happensTouch the button (tap)Indicator lights show remaining battery levelPress and hold for 2 secondsIndicator lights flash twice → battery switches to Power Ban...
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Ascentiz created an article,
Distributor / reseller applications
Who we're looking forTypeExamplesDistributorsRegional logistics, B2B sales, warehouse operationsResellersOnline stores, fitness equipment retailers, medical device suppliersRehabilitation clinicsPh...
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Ascentiz created an article,
Press / media reviews
What we offerRequest typeWe can provideProduct for reviewLoan or review unit (subject to approval)Technical specsDetailed product informationExecutive interviewTalk with our teamPress images / vide...
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Ascentiz created an article,
Email support
When to use emailBest forWhyDetailed issuesExplain fullyPhotos / videosAttach evidenceWarranty claimsInclude serial number + proof of purchaseReturn requestsUse subject line: [RETURN REQUEST] + Ord...
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Ascentiz created an article,
Live chat
When to use live chatBest forResponseQuick questionsWithin minutesOrder statusReal‑timeTroubleshootingInstant guidanceWarranty / return issuesFastest pathFor complex issues, email may be better (al...
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Ascentiz created an article,
FAQ
How long does a full charge last?Up to 31 miles (50 km) or 10 hours with dual batteries. Actual runtime depends on mode, intensity, and terrain. Can I take it on a plane?Yes. Battery is 75.6Wh – un...
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Ascentiz created an article,
Refund processing time
How long it takesStageTimeframeReturn shipped to usVaries by carrierInspectionUpon receiptRefund processedWithin 14 business days after inspectionRefund appears5–10 business days after processing (...
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Ascentiz created an article,
How to initiate a return
Step 1: Submit your return requestMethodActionEmailSend to service@ascentizexo.comSubject line[RETURN REQUEST] + Your Order NumberIncludeProof of purchase, reason for returnYou have 14 calendar day...
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Ascentiz created an article,
Conditions for a full refund
Full refund conditionsConditionRequirementsCritical failure / defectManufacturing defect or functionality issue verified by AscentizSignificant transit damageCarrier-issued proof of damage provided...
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Ascentiz created an article,
Damaged box upon delivery – what to do
Step-by-stepStepAction1Do not sign for the delivery2Do not open the package3Take photos of the damage (box + shipping label)4Contact us immediately at service@ascentizexo.com5Wait for our instructi...