Ascentiz
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Recent activity by Ascentiz-
International orders – who pays customs & duties
Who pays whatCostWho paysProduct priceYouShipping costYouCustoms duties, import taxes, feesYouCarrier handling feesYou (if charged)These fees are collected by your local carrier or customs authorit...
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How to track your order
Tracking methodsMethodHow to accessEmail confirmationTracking number sent after shipmentOrder Details pageLog into your account on our websiteWebsite footerClick "Order Tracking" linkTracking activ...
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Processing time and carriers used
Processing timeTimeframeDetailsStandard processingWithin 2 business days (excluding weekends & holidays)After 12:00 PM ESTProcessed next business dayPeak seasonsMay take slightly longer – we will n...
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Payment failed – what to do next
Common reasons & fixesReasonWhat to doIncorrect card detailsDouble-check number, expiration date, and CVVInsufficient fundsCheck your account balanceBank declined (fraud protection)Call your bank –...
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Accepted payment methods
Payment methodsMethodDetailsCredit / Debit CardsVisa, Mastercard, American Express, DiscoverPayPalSecure checkout with PayPal accountShop PayFast checkout with Shop accountApple PayOn supported dev...
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Bulk / corporate purchase discounts
Who qualifiesTypeExampleCorporate wellnessCompany fitness programsClinics & rehab centersPhysical therapy, sports medicineFitness studiosGroup training with exoskeletonResellers & distributorsAutho...
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How to find your correct size (height / weight)
Size requirementsMeasurementRequired rangeHeight5'1" – 6'6" (155 – 198 cm)WeightUnder 265 lbs (120 kg)Waist25.6" – 57.1" (65 – 145 cm)Thigh15.7" – 31.5" (40 – 80 cm)No minimum weight – the device w...
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What NOT to do during an update
Strictly forbidden during updateActionWhy it's dangerousPower off the deviceInterrupts installation → may permanently damage firmwareWear the deviceUnexpected movement or restart could cause injury...
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How to update via mobile app (iOS / Android)
Before you startChecklistStatusExoskeleton powered on☐Bluetooth enabled on phone☐App logged in and connected☐Battery level >60%☐Device not in use (paused or off)☐Do not update while walking – stay ...
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Why update your firmware
Benefits of updatingBenefitWhat it means for youBetter performanceSmoother walking, improved assistanceBug fixesResolves known issues or glitchesNew featuresAccess to latest modes or improvementsSa...