Stay calm. The device becomes passive – it won't lock up or resist.
Immediate steps
| Step | Action |
| 1 | Keep walking – the exosuit becomes like normal clothing. No sudden resistance. |
| 2 | Find a chair or wall to hold onto |
| 3 | Sit down or stabilize yourself |
| 4 | Check the battery – is it seated properly? |
| 5 | Try to power on again (hold button until white LED) |
The device will not freeze or lock. You can still bend your knees and walk normally – just without assistance.
Common causes
| Cause | What to check |
| Battery disconnected | Push battery firmly until it clicks |
| Battery completely dead | LED won't turn on. Charge for 30 min. |
| Loose cable | Check charging port connection |
| Overheating protection | Let device cool for 15 min, then try again |
| Software glitch | Remove battery, wait 10 sec, reinsert |
If power won't come back on
| Action | Details |
| Charge for 30 minutes | Then try power on |
| Check charger | Does charger LED show red (charging)? |
| Inspect for damage | Any cracks, water, or burn smell? |
| Contact support | If still dead after charging |
Do not use if power cuts out repeatedly. There may be an internal issue.
Quick summary
| Situation | What to do |
| Power cuts out | Keep walking. Find support. |
| Battery clicked back in | Try power on |
| Still dead | Charge 30 min |
| Still dead after charge | Contact support |