If the device moves abnormally, won't stop, or feels unsafe – cut power immediately.
Emergency power off – two methods
| Method | How to do it | Speed |
| Press and hold power button | Hold for 5+ seconds until all LEDs turn off | ⚡ Fast |
| Remove the battery | Locate battery, press release button, pull it out | ⚡⚡ Fastest |
Remove the battery if the power button isn't responding.
When to use emergency power off
| Situation | Action |
| Device keeps moving after you stop | ✅ Emergency off |
| Leg keeps lifting on its own | ✅ Emergency off |
| Motor makes loud grinding noise | ✅ Emergency off |
| Device won't power off normally | ✅ Remove battery |
| You feel unsafe for any reason | ✅ Emergency off |
Trust your instinct. If something feels wrong, cut power.
After emergency power off
| Step | Action |
| 1 | Wait 10 seconds |
| 2 | Re‑insert battery (if removed) |
| 3 | Try normal power on |
| 4 | If problem returns – do not use. Contact support. |
Do not keep using a device that malfunctioned. It may happen again.
Quick reference
| Problem | Emergency off? | Then |
| Won't stop walking | ✅ Yes | Remove battery |
| Stuck in pause (yellow) | ❌ No | Just restart normally |
| Unusual noise but moving fine | ⚠️ Maybe | Power off normally, contact support |
| Device feels "stiff" or locked | ✅ Yes | Remove battery, inspect joints |