Ascentiz

Strictly forbidden during updateActionWhy it's dangerousPower off the deviceInterrupts installation → may permanently damage firmwareWear the deviceUnexpected movement or restart could cause injury...

Before you startChecklistStatusExoskeleton powered on☐Bluetooth enabled on phone☐App logged in and connected☐Battery level >60%☐Device not in use (paused or off)☐Do not update while walking – stay ...

Benefits of updatingBenefitWhat it means for youBetter performanceSmoother walking, improved assistanceBug fixesResolves known issues or glitchesNew featuresAccess to latest modes or improvementsSa...

General replacement timelineUsage frequencyTypical replacementDaily use (1–2 hours/day)Every 6–12 monthsWeekly use (few hours/week)Every 12–24 monthsShared by multiple usersEvery 3–6 monthsThese ar...

Only use genuine Ascentiz parts. Third-party components can damage your device and void your warranty. Why third-party parts are dangerousPartRiskBatteryNo BMS protection → overheat, fire, or explo...

Always use genuine Ascentiz parts – third-party parts may damage your device and void the warranty. Available spare partsPartCommon reasons to replaceBatteryEnd of life, reduced runtime, swellingSt...

It depends on whether your claim is covered under warranty. Shipping cost summaryScenarioShipping to usReturn shipping to youWarranty-covered repairYou pay upfront → reimbursedAscentiz paysNon-warr...

Follow these steps to get your device repaired. Always start with support – do not ship anything without approval. Step 1: Contact supportMethodHow to reach usWeb formhttps://ascentizexo.com – Supp...

Not every issue requires repair. Use this guide to decide whether to troubleshoot at home or contact support. Signs you may need repairSymptomLikely causeActionWon't power onDead battery, battery a...

Quick stepsStepAction1Find your original proof of purchase (receipt or invoice)2Locate the delivery date on the document3Add the warranty period (12 months for frame/battery, 6 months for accessori...