Ascentiz

What's coveredComponentWarranty periodExoskeleton (Exo-Belt / H Module / K Module)12 monthsElectronics (motors, sensors, control board)12 months Coverage summaryQuestionAnswerWhat's covered?Defects...

Why the battery sleepsFeatureWhat it doesAuto sleep modeBattery enters sleep if device is off for 6+ hoursWhyPreserves charge, prevents deep discharge, extends battery lifeSleep is normal, not a de...

The three rules of long-term storageRuleWhy50% chargePrevents battery aging (0% or 100% degrades faster)Dry placeMoisture causes corrosionCool temperatureHeat kills batteries15–25°C (59–77°F) is id...

Never get these wetPartWhyCharging portDirect path to electronics – short circuit riskBattery connectorsCorrosion or power failureControl box (buttons, screen)Water can seep insideMotor joints (ope...

What you CAN useItemSafe forSoft, damp cloth (water only)Frame, shells, strapsDisinfectant wipe (alcohol-based, no bleach)Hard surfaces onlyMild soap + waterStraps and pads (hand wash)Damp, not wet...

How to removeComponentRemoval methodStrapsUnthread from buckles or velcro attachment pointsPadsPeel away from velcro backing or slide out of sleeveCheck your model – most use velcro or clip attachm...

When to replaceSignWhat it meansRuntime is much shorterHalf or less than original rangeTakes twice as long to chargeInternal resistance increasedBattery swells or bulgesStop using immediately – saf...

What "cycle life" meansTermMeaning1 cycleOne full charge (0% → 100%)2000 cyclesBattery still retains good capacity after 2000 full chargesPartial charges count less – charging from 50% to 100% is ~...

Battery warning levelsBattery levelWarningWhat to do≤10%🟡 One yellow lightFinish your walk soon. Plan to charge.≤3%🔴 One red lightStop soon. Very low power.0%No LED / powers offDevice becomes passi...

Charging time by chargerChargerTime to full (0% → 100%)100W PD fast charger~65 minutes65W PD charger~1.5 hours30W PD charger~2.5 hoursStandard USB-C (15–20W)~4–5 hoursAny PD charger works – higher ...