Ascentiz
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Recent activity by Ascentiz-
How often should straps and pads be replaced
General replacement timelineUsage frequencyTypical replacementDaily use (1–2 hours/day)Every 6–12 monthsWeekly use (few hours/week)Every 12–24 monthsShared by multiple usersEvery 3–6 monthsThese ar...
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Warning about third-party parts
Only use genuine Ascentiz parts. Third-party components can damage your device and void your warranty. Why third-party parts are dangerousPartRiskBatteryNo BMS protection → overheat, fire, or explo...
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How to buy genuine spare parts
Always use genuine Ascentiz parts – third-party parts may damage your device and void the warranty. Available spare partsPartCommon reasons to replaceBatteryEnd of life, reduced runtime, swellingSt...
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Who pays for shipping (to us / back to you)
It depends on whether your claim is covered under warranty. Shipping cost summaryScenarioShipping to usReturn shipping to youWarranty-covered repairYou pay upfront → reimbursedAscentiz paysNon-warr...
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Step-by-step to submit a repair request (app / phone / form)
Follow these steps to get your device repaired. Always start with support – do not ship anything without approval. Step 1: Contact supportMethodHow to reach usWeb formhttps://ascentizexo.com – Supp...
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How to tell if your device needs repair
Not every issue requires repair. Use this guide to decide whether to troubleshoot at home or contact support. Signs you may need repairSymptomLikely causeActionWon't power onDead battery, battery a...
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How to check your remaining warranty period
Quick stepsStepAction1Find your original proof of purchase (receipt or invoice)2Locate the delivery date on the document3Add the warranty period (12 months for frame/battery, 6 months for accessori...
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What voids the warranty (water damage, drops, disassembly)
Actions that void the warrantyActionWhy it voidsWater damageSubmersion, heavy rain, or liquid ingress – IP54 is splash-resistant onlyDrops or impactsPhysical damage from accidents, falls, or shippi...
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Wear-and-tear items (battery, straps, pads) – what's covered
Coverage by itemItemWarrantyNotesBattery12 monthsDoes NOT cover normal capacity degradationStrapsNot coveredWear-and-tear item – replace as neededPadsNot coveredWear-and-tear item – replace as need...
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Frame and electronics warranty length & coverage
What's coveredComponentWarranty periodExoskeleton (Exo-Belt / H Module / K Module)12 monthsElectronics (motors, sensors, control board)12 months Coverage summaryQuestionAnswerWhat's covered?Defects...