Ascentiz
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Articles
Recent activity by Ascentiz-
What voids the warranty (water damage, drops, disassembly)
Actions that void the warrantyActionWhy it voidsWater damageSubmersion, heavy rain, or liquid ingress – IP54 is splash-resistant onlyDrops or impactsPhysical damage from accidents, falls, or shippi...
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Wear-and-tear items (battery, straps, pads) – what's covered
Coverage by itemItemWarrantyNotesBattery12 monthsDoes NOT cover normal capacity degradationStrapsNot coveredWear-and-tear item – replace as neededPadsNot coveredWear-and-tear item – replace as need...
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Frame and electronics warranty length & coverage
What's coveredComponentWarranty periodExoskeleton (Exo-Belt / H Module / K Module)12 monthsElectronics (motors, sensors, control board)12 months Coverage summaryQuestionAnswerWhat's covered?Defects...
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Monthly wake-up – why and how
Why the battery sleepsFeatureWhat it doesAuto sleep modeBattery enters sleep if device is off for 6+ hoursWhyPreserves charge, prevents deep discharge, extends battery lifeSleep is normal, not a de...
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How to store for 1+ month (50% charge, dry, cool)
The three rules of long-term storageRuleWhy50% chargePrevents battery aging (0% or 100% degrades faster)Dry placeMoisture causes corrosionCool temperatureHeat kills batteries15–25°C (59–77°F) is id...
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Parts that must stay dry
Never get these wetPartWhyCharging portDirect path to electronics – short circuit riskBattery connectorsCorrosion or power failureControl box (buttons, screen)Water can seep insideMotor joints (ope...
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What to use (and not use) to wipe down the exoskeleton
What you CAN useItemSafe forSoft, damp cloth (water only)Frame, shells, strapsDisinfectant wipe (alcohol-based, no bleach)Hard surfaces onlyMild soap + waterStraps and pads (hand wash)Damp, not wet...
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How to remove and wash straps / pads
How to removeComponentRemoval methodStrapsUnthread from buckles or velcro attachment pointsPadsPeel away from velcro backing or slide out of sleeveCheck your model – most use velcro or clip attachm...
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Signs your battery needs replacement
When to replaceSignWhat it meansRuntime is much shorterHalf or less than original rangeTakes twice as long to chargeInternal resistance increasedBattery swells or bulgesStop using immediately – saf...
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Battery cycle life – how many charges before degradation
What "cycle life" meansTermMeaning1 cycleOne full charge (0% → 100%)2000 cyclesBattery still retains good capacity after 2000 full chargesPartial charges count less – charging from 50% to 100% is ~...