Ascentiz
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Recent activity by Ascentiz-
How to initiate a return
Step 1: Submit your return requestMethodActionEmailSend to service@ascentizexo.comSubject line[RETURN REQUEST] + Your Order NumberIncludeProof of purchase, reason for returnYou have 14 calendar day...
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Conditions for a full refund
Full refund conditionsConditionRequirementsCritical failure / defectManufacturing defect or functionality issue verified by AscentizSignificant transit damageCarrier-issued proof of damage provided...
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Damaged box upon delivery – what to do
Step-by-stepStepAction1Do not sign for the delivery2Do not open the package3Take photos of the damage (box + shipping label)4Contact us immediately at service@ascentizexo.com5Wait for our instructi...
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International orders – who pays customs & duties
Who pays whatCostWho paysProduct priceYouShipping costYouCustoms duties, import taxes, feesYouCarrier handling feesYou (if charged)These fees are collected by your local carrier or customs authorit...
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How to track your order
Tracking methodsMethodHow to accessEmail confirmationTracking number sent after shipmentOrder Details pageLog into your account on our websiteWebsite footerClick "Order Tracking" linkTracking activ...
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Processing time and carriers used
Processing timeTimeframeDetailsStandard processingWithin 2 business days (excluding weekends & holidays)After 12:00 PM ESTProcessed next business dayPeak seasonsMay take slightly longer – we will n...
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Payment failed – what to do next
Common reasons & fixesReasonWhat to doIncorrect card detailsDouble-check number, expiration date, and CVVInsufficient fundsCheck your account balanceBank declined (fraud protection)Call your bank –...
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Accepted payment methods
Payment methodsMethodDetailsCredit / Debit CardsVisa, Mastercard, American Express, DiscoverPayPalSecure checkout with PayPal accountShop PayFast checkout with Shop accountApple PayOn supported dev...
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Bulk / corporate purchase discounts
Who qualifiesTypeExampleCorporate wellnessCompany fitness programsClinics & rehab centersPhysical therapy, sports medicineFitness studiosGroup training with exoskeletonResellers & distributorsAutho...
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How to find your correct size (height / weight)
Size requirementsMeasurementRequired rangeHeight5'1" – 6'6" (155 – 198 cm)WeightUnder 265 lbs (120 kg)Waist25.6" – 57.1" (65 – 145 cm)Thigh15.7" – 31.5" (40 – 80 cm)No minimum weight – the device w...