When to use email
| Best for | Why |
| Detailed issues | Explain fully |
| Photos / videos | Attach evidence |
| Warranty claims | Include serial number + proof of purchase |
| Return requests | Use subject line: [RETURN REQUEST] + Order Number |
Email allows attachments – helpful for damage or defect reports.
Response time
| Time | When to expect reply |
| Sent during business hours (UTC+8) | Within 24 hours |
| Sent on weekend | Next business day |
Our team aims for same-day replies when possible.
How to reach us
| Method | Details |
| Email address | service@ascentizexo.com |
| Include in your email | Order number, serial number (if known), description, photos |
Check your spam folder – sometimes replies get filtered.
Quick summary
| Question | Answer |
| Email address? | service@ascentizexo.com |
| Response time? | Within 24 hours |
| Best for? | Detailed issues, warranty, returns, photos |
| What to include? | Order number + description + attachments |